Refund policy
Return and Refund policy
We set these policies to ensure that you are fully aware of our refund and return methods and procedures.These policies are applicable to (India) country.
Thank you for choosing to shop at Daily store. We want to ensure your complete satisfaction with your purchase. Please read our return policies carefully to understand the conditions and procedures for initiating a return.
Return Request Period: In the event that you wish to make a return, please submit a complaint within 48 hours of receiving the product . Any requests received after this period may not be accepted.
Damaged Product/ Misiing items: If you receive a damaged Product or should any items be absent from your order please provide us with an unboxing video that showing the same.Kindly inform us within 48 hours of delivery. We will examine the situation and if confirmed , will issue a refund.
Exchange for Wrong Product : If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item is your responsibility.
a.Order Cancellation:
Once a customer places an order for a customized printed product, it cannot be cancelled.
b. Undeliverable Shipments:
If a shipment cannot be delivered by the designated courier, Daily store will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.
Delayed Deliveries by courier:
If Delivery occurs beyond the standard time frame (e.g.,1-2 months due to courier delays), Daily Store will work with the courier service to address concerns on a case- by- case basis,provided the delay was courier- related.
We recommend tracking your order regularly and contacting us if the parcel shows no updates within15 days of dispatch.
Exceptions:
Daily Store cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.
Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:
a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
b.Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s)
Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition,unused, unwashed,and undamaged. All original packaging, including accessories,tags, and labels, should be included.
Return Shipping: If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply: 2 times
-Shipping Charge: 2 times the original shipping charge will be deducted ( this includes the cost of both forward and reverse shipping).
-Packaging Charge: 10% of the product value will be deducted as a packing charge.
This deductions will be made before issuing any refunds.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved, the refund will be processed and applied to the original method of payment within 7 days.It usually takes more than 7days to deliver the products after placing the order. It should be 7days from the date of receipt.
The return will be processed only if:
1) It is determined that the product was not damaged while in your possession
2) The product is not different from what was shipped to you.
3) The product is returned in its original condition
4) Customer must take an unboxing video.
The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product reach premises we will refund you your amount as decided.
For all those issues you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team after looking into your complaint and will take appropriate decision
Address: Daily Store, C/o Anaz Nazeem, HTRA 64, Pilapuzha, Haripad, Pin- 690514, Kerala, India
Phone 8089956006
Email: dailystorecustomercare@gmail.com
For Any Question, You can easily Contact Us.
Support: Monday to Saturday From 9:00 AM to 6:00 PM